Privacy Policy

1. Introduction

RepReply ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We collect information in the following ways:

• Account Information: Email address, password, business name, and location when you sign up
• Google Business Profile Data: Review content, business information, and review metadata from connected Google Business accounts
• Usage Data: How you interact with our service, including features used and responses generated
• Device Information: Browser type, IP address, and operating system
• Payment Information: Processed securely through Stripe (we do not store credit card details)

3. How We Use Your Information

We use collected information to:

• Provide and improve our review response service
• Process payments through Stripe
• Analyze reviews and generate AI-powered responses
• Send service-related announcements and support communications
• Prevent fraud and enhance security
• Monitor service uptime and performance

4. Third-Party Services

We work with trusted third parties to deliver our service:

• Google Business Profile API: To access and monitor your reviews
• OpenAI: For generating AI responses (reviews and feedback text are processed)
• Stripe: For secure payment processing
• Vercel: For hosting and infrastructure
• Convex: For database and backend services

These services have their own privacy policies, and we recommend reviewing them.

5. Data Retention

We retain your data as long as your account is active. If you delete your account, we will remove your personal information within 30 days, except where legally required to retain data for tax or compliance purposes.

6. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure authentication, and regular security reviews. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights (GDPR & Similar Laws)

If you are located in the European Union or another jurisdiction with similar laws, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict processing of your data
• Withdraw consent at any time

To exercise these rights, contact us at support@repreply.com with your request.

8. Cookies

We use essential cookies to provide our service. We also collect your consent to use these cookies, which you can manage through your browser settings or our cookie banner.

9. Children's Privacy

Our service is not intended for anyone under 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting the new policy on our website with an updated "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: